Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Items that show signs of use are not eligible for return. You'll also need the receipt or proof of purchase.

All return requests are subject to review and approval at our sole discretion. Approval is not guaranteed, and we reserve the right to deny a return request or offer an alternative resolution (such as a partial refund, replacement, or store credit) instead of a full return.

To start a return, you can contact us at karlv2pper@gmail.com. If your return is approved, we will provide instructions on how and where to send your item. In some cases, we may determine that return shipping is not required; this will be communicated to you directly if applicable.

Items sent back to us without first requesting and receiving return approval will not be accepted.

You can always contact us for any return question at karlv2pper@gmail.com.

Damages and issues

Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, contact us within 48 hours of delivery with photos of the item and its packaging. Claims submitted without photo evidence, or submitted after this window, may be denied. We will evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have (once your return is approved), and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return (if applicable), and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Refunds are issued to the original payment method only; we do not offer cash, check, or alternative payment refunds.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your refund, please contact us at karlv2pper@gmail.com.